Click here to view common scenarios to help you understand how your policy covers Coronavirus*
Any policy sold by CoverForYou includes cover for any medical claim due to Coronavirus* while travelling so long as you are travelling to an area where no FCDO or other regulatory authority advice against travel exists. We include cover for cancellation due to you falling ill with Coronavirus* and being unable to travel or being required to self isolate, subject to medical certification or an official test result. We additionally include cover for curtailment due to the death of a close relative due to Coronavirus*
Any new** policy will not cover any cancellation due to government restriction on travel due to Coronavirus* or any future pandemic (for example the FCDO or other regulatory authority advising against all travel or all but essential travel to your destination or your flights being cancelled).
Your policy will be valid for travel to the countries shown on your certificate of insurance so long as you are travelling to an area where no Foreign, Commonwealth and Development Office (FCDO) or other regulatory authority advice against travel exists.
For the full limits of cover for your chosen policy please refer to your schedule of cover. Terms and Conditions apply.
* Coronavirus (COVID-19), severe acute respiratory syndrome coronavirus (SARS-COV-2) or other Pandemic Illness.
** If your policy was purchased and trip booked prior to the 13th March 2020 this restriction does not apply. Additionally if you have renewed an Annual Multi-Trip policy without a break in cover then this restriction will not apply to any trip originally booked prior to the 13th March.
To claim, visit the web address. This will lead you to our online claims notification service where claim forms can be obtained immediately
via email or by downloading directly from the site.
Alternatively, call the phone number and ask for a claim form or write to the mail address
Phone: +44 (0) 20 8603 9652
Mail: CoverForYou, Vehicle Hire Excess/Deposit Reimbursement Protection Insurance Claims
Department, PO Box 451, Feltham, TW13 9EE.
You should fill in the form and send it to us as soon as possible with all the information and documents we ask for. It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly. Please keep photocopies of all information you send us.
Please refer to your Policy Wording for information about additional details we may require.
We aim to provide you with a first class policy and service. However, there may be times when you
feel we have not done so. If this is the case, please tell us about it so that we can do our best to
solve the problem. If you make a complaint your legal rights will not be affected.
In the first instance, please write to Customer Support, Allianz Global Assistance, 102 George Street, Croydon, CR9 6HD
Call: 020 8603 9853
Please supply us with your name, address, policy number and claim number where applicable and enclose copies of relevant correspondence as this will help us to deal with your complaint, in the shortest possible time.
If you are not satisfied with our final response you can refer the matter to the UK Financial Ombudsman Service for independent arbitration. Visit www.financial-ombudsman.org.uk write to Financial Ombudsman Service, Exchange Tower, London E14 9SR call 0800 023 4567 or 0300 123 9 123 or email firstname.lastname@example.org