Car Hire Excess Insurance Claims

If you need to claim we recommend doing so online, it is quicker, easier, and you will get an immediate confirmation of your claim number.

Making a claim online:
Claim online via Davies claims: https://carhireexcess.davies-group.com

Alternative ways to make a claim:
Contact Davies Claims Service (open Monday to Friday, 09.00 to 17.00), as soon as possible, quoting Your Policy number and tell us what has happened.

Email: carhireexcess@davies-group.com
Mail: Davies Building, PO Box 1392, Preston, PR2 0XE.
Tel: +44 (0) 344 856 2469

You should fill in the form and send it to us as soon as possible with all the information and documents we ask for. It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly. Please keep photocopies of all information you send us. Please refer to your Policy Wording for information about additional details we may require.

We aim to provide you with a first class policy and service. However, there may be times when you feel we have not done so. If this is the case, please tell us about it so that we can do our best to solve the problem. If you make a complaint your legal rights will not be affected.

In the first instance, please contact Customer Support.

Telephone: +44 (0) 344 856 2469
E-Mail: carhireexcess@davies-group.com
Mail: Davies Building, PO Box 1392, Preston, PR2 0XE.

Please supply us with your name, address, policy number and claim number where applicable and enclose copies of relevant correspondence as this will help us to deal with your complaint, in the shortest possible time.

If you are not satisfied with our final response you can refer the matter to the UK Financial Ombudsman Service for independent arbitration. Visit www.financial-ombudsman.org.uk write to Financial Ombudsman Service, Exchange Tower, London E14 9SR call 0800 023 4567 or 0300 123 9 123 or email complaint.info@financial-ombudsman.org.uk

If you need to make a claim, the quickest and easiest way to do so is online using the following link:

https://allianz-protection.com/login-path/policy

Please note that due to a technical issue with Allianz claims portal, you'll need to select 'I did not receive a policy number' and once you've input your personal details, select 'Collision Damage Waiver (CDW)' as the claim type.

If you'd prefer not to register your claim online, or just need to talk to us about your claim, you can call Allianz on +44 (0)208 603 9652

It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly, you should keep photocopies of all information you send us. Please refer to your Policy Wording for information about additional details we may require.

We aim to provide you with a first class policy and service. However, there may be times when you feel we have not done so. If this is the case, please tell us about it so that we can do our best to solve the problem. If you make a complaint your legal rights will not be affected.

In the first instance, please contact Customer Support.

Telephone: 020 8603 9958
E-Mail: customersupport@allianz-assistance.co.uk
Mail: Customer Support, Allianz Global Assistance, 102 George Street, Croydon, CR9 6HD

Please supply us with your name, address, policy number and claim number where applicable and enclose copies of relevant correspondence as this will help us to deal with your complaint, in the shortest possible time.

If you are not satisfied with our final response you can refer the matter to the UK Financial Ombudsman Service for independent arbitration. Visit www.financial-ombudsman.org.uk write to Financial Ombudsman Service, Exchange Tower, London E14 9SR call 0800 023 4567 or 0300 123 9 123 or email complaint.info@financial-ombudsman.org.uk