Please note that due to a technical issue with Allianz claims portal, you'll need to select 'I did not receive a policy number' and once you've input your personal details, select 'Collision Damage Waiver (CDW)' as the claim type.
If you'd prefer not to register your claim online, or just need to talk to us about your claim, you can call Allianz on +44 (0)208 603 9652
It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly, you should keep photocopies of all information you send us. Please refer to your Policy Wording for information about additional details we may require.
Making A Complaint
We aim to provide you with a first class policy and service. However, there may be times when you feel we have not done so. If this is the case, please tell us about it so that we can do our best to solve the problem. If you make a complaint your legal rights will not be affected.
In the first instance, please contact Customer Support.
Please supply us with your name, address, policy number and claim number where applicable and enclose copies of relevant correspondence as this will help us to deal with your complaint, in the shortest possible time.