Car Hire Excess Insurance Claims

Making A Claim

If you need to make a claim, the quickest and easiest way to do so is online using the following link:

Please note that due to a technical issue with Allianz claims portal, you'll need to select 'I did not receive a policy number' and once you've input your personal details, select 'Collision Damage Waiver (CDW)' as the claim type.

If you'd prefer not to register your claim online, or just need to talk to us about your claim, you can call Allianz on +44 (0)208 603 9652

It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly, you should keep photocopies of all information you send us. Please refer to your Policy Wording for information about additional details we may require.

Making A Complaint

We aim to provide you with a first class policy and service. However, there may be times when you feel we have not done so. If this is the case, please tell us about it so that we can do our best to solve the problem. If you make a complaint your legal rights will not be affected.

In the first instance, please contact Customer Support.

Telephone: 020 8603 9853
Mail: Customer Support, Allianz Global Assistance, 102 George Street, Croydon, CR9 6HD

Please supply us with your name, address, policy number and claim number where applicable and enclose copies of relevant correspondence as this will help us to deal with your complaint, in the shortest possible time.

If you are not satisfied with our final response you can refer the matter to the UK Financial Ombudsman Service for independent arbitration. Visit write to Financial Ombudsman Service, Exchange Tower, London E14 9SR call 0800 023 4567 or 0300 123 9 123 or email