Note: We highly recommend you submit your documents by e-mail where possible as you will receive a quicker response.
It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly. Please keep photocopies of all information you send us. Please refer to your Policy Wording for information about additional details we may require.
Please note that if you need to speak to the claims team in relation to your claim you can call them on +44 (0)208 603 9652
Making A Complaint
We aim to provide you with a first class policy and service. However, there may be times when you feel we have not done so. If this is the case, please tell us about it so that we can do our best to solve the problem. If you make a complaint your legal rights will not be affected.
In the first instance, please contact Customer Support.
Please supply us with your name, address, policy number and claim number where applicable and enclose copies of relevant correspondence as this will help us to deal with your complaint, in the shortest possible time.