Can’t really rate them fully as only got cover with them and not used it

Easy to answer took less than 3 minutes

It was easy to sign up for the policy and the price was good. I can’t comment on the claims process or customer service as I hope it’s purely for cover.

fast easy excellent

Giovanna was excellent assisting me update my policy due to a change in a medical condition. She was kind with great listening skills and very professional. She made the process easy and I felt valued.

Susan did a great job and helped me through my new policy changes. She helped at each stage as I tried to purchase online and I got a bit confused. She had great patience and resolved all my issues.

Good guidance given and details sorted out.

Easy to contact and get through to someone helpful - which makes a lovely change in the world of insurance!! Not needed to make a claim but experience so far gives me confidence

Excellent support, really clear on what actions to take

Check re insurance for existing holiday

Spencer was very professional and understanding and dealt with all issues brilliantly

Problem easily sorted and quick, very pleased

So far so good. The site was super easy to use and didn't take look too get exactly what I wanted.

So friendly, helpful and efficient.

Easy to use and nice to get discounts for loyalty as well as monthly draws to enter - thank you

Simple Used them several times before. Never needed to claim but they have always made pro-active contact in case I needed to.

Call was quickly answered and dealt with in a timely fashion too. Call taker was very helpful.

Mikhala was super efficient and had people and customer service skills second to none. She immediately found my policy which I had only set up a few minutes prior and confirmed that she would post out my policy immediately as well as the email documentation which had already been recieved . Quote was extremely competitive and covered my health issues. Mikhala took away all the stress and made the transaction super smooth. This company will definitely be my goto insurance provider for future travel and holidays

Suzy was clear, concise and friendly Answering all my quires. I am very satisfied with the service i received today from the warm and empathetic Suzy.

Charlie was very helpful when I needed to purchase travel insurance. He explained the different levels of cover and when I was put on hold he offered to phone me back. He didn’t need to as I stayed on hold and didn’t have to wait too long.