We aim to provide you with a first class policy and service. However, there may be times when you feel we have not done so. If this is the case, please tell us about it so that we can do our best to solve the problem. If you make a complaint your legal rights will not be affected.
In the first instance, please contact our Customer Relations Officer.
Telephone: 0330 041 8137
Mail: Customer Relations Officer, Taurus Insurance Services, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar.
Please supply us with your name, address, policy number and claim number where applicable and enclose copies of relevant correspondence as this will help us to deal with your complaint, in the shortest possible time.
If you are not satisfied with our final response you can refer the matter to the UK Financial
Ombudsman Service for independent arbitration. Visit www.financial-ombudsman.org.uk
write to Financial Ombudsman Service, Exchange Tower, London E14 9SR call 0800 023 4567 or
0300 123 9 123 or email firstname.lastname@example.org