Up to 31/08/2013
01/09/2013 to 31/08/2014
01/09/2014 to 29/02/2016
01/03/2016 to 09/03/2017
10/03/2017 or later
This page will provide you with information on emergency assistance, making a claim and claim complaints.
Please select the date range within which you purchased your policy by clicking a tab above as our claims procedure changes from time to time.
If you need any assistance with this service please contact us using the following details:
Telephone CoverForYou on 0203 137 8981 (Monday - Friday, 9am - 5:00pm)
E-Mail:
support@coverforyou.co.uk
Medical and Other Emergencies
The Medical Emergency Assistance Company, Healix International Assistance, will provide immediate help if you are ill,
injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.
The contact details are as follows:
Phone: +44 (0)1473 351 750
E-mail: internationalassistance@healix.com
Please have the following information available when you (or someone on your behalf) contact the
Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:
- Your name and address;
- Your contact phone number abroad;
- Your policy number shown on your policy schedule; and
- The name, address and contact phone number of your GP.
Show Further Details
This is not a private medical insurance. If you go into hospital abroad and you are likely to
be kept as an inpatient for more than 24 hours or if your outpatient treatment is likely to
cost more than £500, someone must contact the Medical Emergency Assistance Company for
you as soon as reasonably possible.
If they do not, we may not provide cover or we may reduce the amount we pay for your inpatient
or outpatient treatment. If you have to return to the United Kingdom under section C (Cutting
your trip short) or section B1 (Medical and other expenses outside of the United Kingdom)
the Medical Emergency Assistance Company must authorise this. If they do not, we may not provide
cover or we may reduce the amount we pay for your return to the United Kingdom.
General Claims
You must register a claim under all other sections apart from Gadget Cover, Scheduled Airline Failure/End Supplier
Failure by contacting Rightpath Claims using the following details:
Web: www.rpclaims.com
Phone: +44 (0)20 8667 2450
Mail: Rightpath Claims, Airport House, Purley Way, Croydon, CR0 0XZ
Scheme Code: A01301
Show Further Details
The claim notification must be made within 31 days or as soon as possible
after that following any bodily injury, illness, disease, incident, event,
redundancy or the discovery of any loss, theft or damage which may lead to
a claim under this policy.
Claims for Gadget Cover
For all claims (including theft, loss and malicious damage) please contact:
Phone: 0330 880 1756
Email: coverforyou@taurus.gi
Mail: Taurus Insurance Services Limited, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar
Show Further Details
Contact the administrator on 0330 880 1756 (local rate call) within 2 working days of discovering the incident (or in the event of an incident occurring
outside of the United Kingdom, within 2 working days of returning to the United Kingdom). You will be sent a claim form.
Complete the claim form FULLY and return it to the administrator in accordance with their instructions, and in any event within 30 days of notifying the
claim together with any requested supporting documentation including:
- Police Crime Reference Number (if applicable)
- Any other requested documentation.
- Proof of violent and forcible entry (if applicable)
The administrator will assess your claim, and as long as your claim is valid, will authorise the repair or replacement of the gadget as appropriate.
Medical and Other Emergencies
The Medical Emergency Assistance Company, Healix International Assistance, will provide immediate help if you are ill,
injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.
The contact details are as follows:
Phone: +44 (0) 208 763 3429
E-mail: internationalassistance@healix.com
Please have the following information available when you (or someone on your behalf) contact the
Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:
- Your name and address;
- Your contact phone number abroad;
- Your policy number shown on your policy schedule; and
- The name, address and contact phone number of your GP.
Show Further Details
This is not a private medical insurance. If you go into hospital abroad and you are likely to
be kept as an inpatient for more than 24 hours or if your outpatient treatment is likely to
cost more than £500, someone must contact the Medical Emergency Assistance Company for
you as soon as reasonably possible.
If they do not, we may not provide cover or we may reduce the amount we pay for your inpatient
or outpatient treatment. If you have to return to the United Kingdom under section C (Cutting
your trip short) or section B1 (Medical and other expenses outside of the United Kingdom)
the Medical Emergency Assistance Company must authorise this. If they do not, we may not provide
cover or we may reduce the amount we pay for your return to the United Kingdom.
General Claims
You must register a claim under all other sections apart from section Z by
contacting CSA using the following details:
Phone: 01702 427 246
E-mail: info@csal.co.uk
Mail: Claims Settlement Agencies, 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD
Web: www.submitaclaim.co.uk/cfy
Show Further Details
All claims must be notified as soon as it is reasonably practical after the event which causes you to submit a claim. Late notification
of a claim may affect our acceptance of a claim or result in the amount we pay being reduced.
The Claims Settlements Agencies Claims Department are open Monday to Friday between 9am and 5pm. A claim form will be sent to you as soon as you tell
them about your claim.
Claims under Section Z (Gadget Cover)
Policies Purchased Before 01/02/2017
You must register a claim under section Z by contacting Citymain Administrators using the following details:
Phone: 0333 999 7924
Mail: Citymain Administrators Ltd, Enterprise House, Isambard Brunel Road, Portsmouth, PO1 2RX
Show Further Details
Policies Purchased On or After 01/02/2017
You must register a claim under section Z by contacting Taurus using the following details:
Phone: 0330 880 1755
E-Mail: coverforyou@taurus.gi
Show Further Details
Policies Purchased Before 01/02/2017
Contact the administrator on 0333 999 7924 (local rate call) within 2 working days of discovering the incident (or in the event of an incident occurring
outside of the United Kingdom, within 2 working days of returning to the United Kingdom). You will be sent a claim form.
Complete the claim form FULLY and return it to the administrator in accordance with their instructions, and in any event within 30 days of notifying the
claim together with any requested supporting documentation including:
- Police Crime Reference Number (if applicable)
- Any other requested documentation.
- Proof of violent and forcible entry (if applicable)
The administrator will assess your claim, and as long as your claim is valid, will authorise the repair or replacement of the gadget as appropriate.
Policies Purchased On or After 01/02/2017
For all claims (including Malicious Damage, theft and loss):
Contact Taurus on 0330 880 1755 (local rate call) or coverforyou@taurus.gi
as soon as reasonably possible of discovering the incident (or in the event of
an incident occurring outside of the United Kingdom, as soon as reasonably
possible of returning to the United Kingdom).
Complete the claim form in accordance with their instructions, and in any
event within 30 days of notifying the claim together with any requested
supporting documentation including but not limited to:
- Police Crime Reference Number (if applicable)
- Proof of Blacklist of IMEI (if applicable)
- Proof of reported theft or loss (if applicable)
- Proof of violent and forcible entry (if applicable)
- Proof of travel dates and booking confirmation.
- Any other requested documentation.
Medical and Other Emergencies
The Medical Emergency Assistance Company, Global Response, will provide immediate help if you are ill,
injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.
The contact details are as follows:
Phone: +44 (0) 203 137 6651
E-mail: assistance@coverforyou.co.uk
Please have the following information available when you (or someone on your behalf) contact the
Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:
- Your name and address;
- Your contact phone number abroad;
- Your policy number shown on your policy schedule; and
- The name, address and contact phone number of your GP.
Show Further Details
This is not a private medical insurance. If you go into hospital abroad and you are likely to
be kept as an inpatient for more than 24 hours or if your outpatient treatment is likely to
cost more than £500, someone must contact the Medical Emergency Assistance Company for
you as soon as reasonably possible.
If they do not, we may not provide cover or we may reduce the amount we pay for your inpatient
or outpatient treatment. If you have to return to the United Kingdom under section C (Cutting
your trip short) or section B1 (Medical and other expenses outside of the United Kingdom)
the Medical Emergency Assistance Company must authorise this. If they do not, we may not provide
cover or we may reduce the amount we pay for your return to the United Kingdom.
General Claims
You must register a claim under all other sections apart from M1, M2 or Z by
contacting Global Response using the following details:
Phone: 0203 137 6526
E-mail: claims@coverforyou.co.uk
Mail: CoverForYou Claims Dept, Global Response Ltd, Regus House, Falcon Drive, Cardiff, CF10 4RU
Show Further Details
All claims must be notified as soon as it is reasonably practical after the event which causes you to submit a claim. Late notification
of a claim may affect our acceptance of a claim or result in the amount we pay being reduced.
The Global Response Claims Department are open Monday to Friday between 9am and 5pm. A claim form will be sent to you as soon as you tell
them about your claim.
Claims under Section M1 (Scheduled airline failure) or M2 (End supplier failure)
You must register a claim under sections M1 and M2 by contacting IPP using the following details:
Phone: 0208 776 3752
E-mail: info@ipplondon.co.uk
Mail: IPP Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent, BR4 0PR
Show Further Details
Any occurrence which may give rise to a claim under this section should be advised as soon
as reasonably practicable and in any event within 14 days to the address above. A claim form
may be downloaded from www.ipplondon.co.uk
IPP will only accept claims submitted up to six months after the failure. Any claims submitted
after the six month period will not be processed.
Claims under Section Z (Gadget Cover)
You must register a claim under section Z by contacting Citymain Administrators using the following details:
Phone: 0333 999 7924
Mail: Citymain Administrators Ltd, Enterprise House, Isambard Brunel Road, Portsmouth, PO1 2RX
Show Further Details
Contact the administrator on 0333 999 7924 (local rate call) within 2 working days of discovering the incident (or in the event of an incident occurring
outside of the United Kingdom, within 2 working days of returning to the United Kingdom). You will be sent a claim form.
Complete the claim form FULLY and return it to the administrator in accordance with their instructions, and in any event within 30 days of notifying the
claim together with any requested supporting documentation including:
- Police Crime Reference Number (if applicable)
- Any other requested documentation.
- Proof of violent and forcible entry (if applicable)
The administrator will assess your claim, and as long as your claim is valid, will authorise the repair or replacement of the gadget as appropriate.
To make a complaint
Contact the Global Response Customer Care Manager (Monday - Friday, 9am - 5:00pm)
Phone: 0203 137 6526
E-mail: claims-complaints@coverforyou.co.uk
Mail: CoverForYou Claims Complaints Team, Global Response Ltd, Regus House, Falcon Drive, Cardiff, CF10 4RU
Medical and Other Emergencies
The Medical Emergency Assistance Company, Global Response, will provide immediate help if you are ill,
injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.
The contact details are as follows:
Phone: +44 (0) 203 137 6651
E-mail: assistance@coverforyou.co.uk
Please have the following information available when you (or someone on your behalf) contact the
Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:
- Your name and address;
- Your contact phone number abroad;
- Your policy number shown on your policy schedule; and
- The name, address and contact phone number of your GP.
Show Further Details
This is not a private medical insurance. If you go into hospital abroad and you are likely to
be kept as an inpatient for more than 24 hours or if your outpatient treatment is likely to
cost more than £500, someone must contact the Medical Emergency Assistance Company for
you as soon as reasonably possible.
If they do not, we may not provide cover or we may reduce the amount we pay for your inpatient
or outpatient treatment. If you have to return to the United Kingdom under section C (Cutting
your trip short) or section B1 (Medical and other expenses outside of the United Kingdom)
the Medical Emergency Assistance Company must authorise this. If they do not, we may not provide
cover or we may reduce the amount we pay for your return to the United Kingdom.
General Claims
You must register a claim under all other sections apart from M1, M2 or Z by
contacting Global Response using the following details:
Phone: 0203 137 6526
E-mail: claims@coverforyou.co.uk
Mail: CoverForYou Claims Dept, Global Response Ltd, Regus House, Falcon Drive, Cardiff, CF10 4RU
Show Further Details
All claims must be notified as soon as it is reasonably practical after the event which causes you to submit a claim. Late notification
of a claim may affect our acceptance of a claim or result in the amount we pay being reduced.
The Global Response Claims Department are open Monday to Friday between 9am and 5pm. A claim form will be sent to you as soon as you tell
them about your claim.
Claims under Section M1 (Scheduled airline failure) or M2 (End supplier failure)
You must register a claim under sections M1 and M2 by contacting IPP using the following details:
Phone: 0208 776 3752
E-mail: info@ipplondon.co.uk
Mail: IPP Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent, BR4 0PR
Show Further Details
Any occurrence which may give rise to a claim under this section should be advised as soon
as reasonably practicable and in any event within 14 days to the address above. A claim form
may be downloaded from www.ipplondon.co.uk
IPP will only accept claims submitted up to six months after the failure. Any claims submitted
after the six month period will not be processed.
Claims under Section Z (Gadget Cover)
You must register a claim under section Z by contacting Citymain Administrators using the following details:
Phone: 0333 999 7924
Mail: Citymain Administrators Ltd, Enterprise House, Isambard Brunel Road, Portsmouth, PO1 2RX
Show Further Details
Contact the administrator on 0333 999 7924 (local rate call) within 2 working days of discovering the incident (or in the event of an incident occurring
outside of the United Kingdom, within 2 working days of returning to the United Kingdom). You will be sent a claim form.
Complete the claim form FULLY and return it to the administrator in accordance with their instructions, and in any event within 30 days of notifying the
claim together with any requested supporting documentation including:
- Police Crime Reference Number (if applicable)
- Any other requested documentation.
- Proof of violent and forcible entry (if applicable)
The administrator will assess your claim, and as long as your claim is valid, will authorise the repair or replacement of the gadget as appropriate.
To make a complaint
Contact the Global Response Customer Care Manager (Monday - Friday, 9am - 5:00pm)
Phone: 0203 137 6526
E-mail: claims-complaints@coverforyou.co.uk
Mail: CoverForYou Claims Complaints Team, Global Response Ltd, Regus House, Falcon Drive, Cardiff, CF10 4RU
Medical and Other Emergencies
The Medical Emergency Assistance Company, Travel Guard, will provide immediate help if you are ill,
injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.
The contact details are as follows:
Phone: +44 (0) 1273 400 610
Fax: +44 (0) 1273 376 935
E-mail: uk.assistance@travelguard.com
Please have the following information available when you (or someone on your behalf) contact the
Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:
- Your name and address;
- Your contact phone number abroad;
- Your policy number shown on your policy schedule; and
- The name, address and contact phone number of your GP.
Show Further Details
This is not a private medical insurance. If you go into hospital abroad and you are likely to
be kept as an inpatient for more than 24 hours or if your outpatient treatment is likely to
cost more than £500, someone must contact the Medical Emergency Assistance Company for
you as soon as reasonably possible.
If they do not, we may not provide cover or we may reduce the amount we pay for your inpatient
or outpatient treatment. If you have to return to the United Kingdom under section C (Cutting
your trip short) or section B1 (Medical and other expenses outside of the United Kingdom)
the Medical Emergency Assistance Company must authorise this. If they do not, we may not provide
cover or we may reduce the amount we pay for your return to the United Kingdom.
General Claims
You must register a claim under all other sections apart from M1 and M2 by
contacting Travel Guard using the following details:
Phone: 0845 603 9892
Fax: 01273 376 935
E-mail: uk.claims@travelguard.com
Mail: Travel Guard Claims Department, PO Box 60108, London SW20 8US
Show Further Details
All claims must be notified as soon as it is reasonably practical after the event which causes you to submit a claim. Late notification
of a claim may affect our acceptance of a claim or result in the amount we pay being reduced.
The Travel Guard Claims Department are open Monday to Friday between 9am and 5pm. A claim form will be sent to you as soon as you tell
them about your claim.
Claims under Section M1 or M2
You must register a claim under sections M1 and M2 by contacting IPP using the following details:
Phone: 0208 776 3752
E-mail: info@ipplondon.co.uk
Mail: IPP Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent, BR4 0PR
Show Further Details
Any occurrence which may give rise to a claim under this section should be advised as soon
as reasonably practicable and in any event within 14 days to the address above. A claim form
may be downloaded from www.ipplondon.co.uk
IPP will only accept claims submitted up to six months after the failure. Any claims submitted
after the six month period will not be processed.
To make a complaint
Contact the Travel Guard Customer Care Manager (Monday - Friday, 9am - 5:00pm)
Phone: 0845 603 9892
E-mail: uk.claims@travelguard.com
Mail: Please see page 9 of your policy wording