Up to 31/08/2013
01/09/2013 to 31/08/2014
01/09/2014 to 29/02/2016
01/03/2016 or later
This page will provide you with information on emergency assistance, making a claim and claim complaints.

Please select the date range within which you purchased your policy by clicking a tab above as our claims procedure changes from time to time.

If you need any assistance with this service please contact us using the following details:

Telephone CoverForYou on 0203 137 8981 (Monday - Friday, 9am - 5:00pm)
E-Mail: support@coverforyou.co.uk





Medical and Other Emergencies

The Medical Emergency Assistance Company, Healix International Assistance, will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year. The contact details are as follows:

Phone: +44 (0) 208 763 3429
E-mail: internationalassistance@healix.com

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

  • Your name and address;
  • Your contact phone number abroad;
  • Your policy number shown on your policy schedule; and
  • The name, address and contact phone number of your GP.
Show Further Details

This is not a private medical insurance. If you go into hospital abroad and you are likely to be kept as an inpatient for more than 24 hours or if your outpatient treatment is likely to cost more than £500, someone must contact the Medical Emergency Assistance Company for you as soon as reasonably possible.

If they do not, we may not provide cover or we may reduce the amount we pay for your inpatient or outpatient treatment. If you have to return to the United Kingdom under section C (Cutting your trip short) or section B1 (Medical and other expenses outside of the United Kingdom) the Medical Emergency Assistance Company must authorise this. If they do not, we may not provide cover or we may reduce the amount we pay for your return to the United Kingdom.

General Claims

You must register a claim under all other sections apart from section Z by contacting CSA using the following details:

Phone: 01702 427 246
E-mail: info@csal.co.uk
Mail: Claims Settlement Agencies, 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD
Web: www.submitaclaim.co.uk/cfy

Show Further Details

All claims must be notified as soon as it is reasonably practical after the event which causes you to submit a claim. Late notification of a claim may affect our acceptance of a claim or result in the amount we pay being reduced.

The Claims Settlements Agencies Claims Department are open Monday to Friday between 9am and 5pm. A claim form will be sent to you as soon as you tell them about your claim.

Claims under Section Z (Gadget Cover)

You must register a claim under section Z by contacting Citymain Administrators using the following details:

Phone: 0333 999 7924
Mail: Citymain Administrators Ltd, Enterprise House, Isambard Brunel Road, Portsmouth, PO1 2RX

Show Further Details

Contact the administrator on 0333 999 7924 (local rate call) within 2 working days of discovering the incident (or in the event of an incident occurring outside of the United Kingdom, within 2 working days of returning to the United Kingdom). You will be sent a claim form.

Complete the claim form FULLY and return it to the administrator in accordance with their instructions, and in any event within 30 days of notifying the claim together with any requested supporting documentation including:
  • Police Crime Reference Number (if applicable)
  • Any other requested documentation.
  • Proof of violent and forcible entry (if applicable)
The administrator will assess your claim, and as long as your claim is valid, will authorise the repair or replacement of the gadget as appropriate.

Medical and Other Emergencies

The Medical Emergency Assistance Company, Global Response, will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year. The contact details are as follows:

Phone: +44 (0) 203 137 6651
E-mail: assistance@coverforyou.co.uk

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

  • Your name and address;
  • Your contact phone number abroad;
  • Your policy number shown on your policy schedule; and
  • The name, address and contact phone number of your GP.
Show Further Details

This is not a private medical insurance. If you go into hospital abroad and you are likely to be kept as an inpatient for more than 24 hours or if your outpatient treatment is likely to cost more than £500, someone must contact the Medical Emergency Assistance Company for you as soon as reasonably possible.

If they do not, we may not provide cover or we may reduce the amount we pay for your inpatient or outpatient treatment. If you have to return to the United Kingdom under section C (Cutting your trip short) or section B1 (Medical and other expenses outside of the United Kingdom) the Medical Emergency Assistance Company must authorise this. If they do not, we may not provide cover or we may reduce the amount we pay for your return to the United Kingdom.

General Claims

You must register a claim under all other sections apart from M1, M2 or Z by contacting Global Response using the following details:

Phone: 0203 137 6526
E-mail: claims@coverforyou.co.uk
Mail: CoverForYou Claims Dept, Global Response Ltd, Regus House, Falcon Drive, Cardiff, CF10 4RU

Show Further Details

All claims must be notified as soon as it is reasonably practical after the event which causes you to submit a claim. Late notification of a claim may affect our acceptance of a claim or result in the amount we pay being reduced.

The Global Response Claims Department are open Monday to Friday between 9am and 5pm. A claim form will be sent to you as soon as you tell them about your claim.

Claims under Section M1 (Scheduled airline failure) or M2 (End supplier failure)

You must register a claim under sections M1 and M2 by contacting IPP using the following details:

Phone: 0208 776 3752
E-mail: info@ipplondon.co.uk
Mail: IPP Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent, BR4 0PR

Show Further Details

Any occurrence which may give rise to a claim under this section should be advised as soon as reasonably practicable and in any event within 14 days to the address above. A claim form may be downloaded from www.ipplondon.co.uk

IPP will only accept claims submitted up to six months after the failure. Any claims submitted after the six month period will not be processed.

Claims under Section Z (Gadget Cover)

You must register a claim under section Z by contacting Citymain Administrators using the following details:

Phone: 0333 999 7924
Mail: Citymain Administrators Ltd, Enterprise House, Isambard Brunel Road, Portsmouth, PO1 2RX

Show Further Details

Contact the administrator on 0333 999 7924 (local rate call) within 2 working days of discovering the incident (or in the event of an incident occurring outside of the United Kingdom, within 2 working days of returning to the United Kingdom). You will be sent a claim form.

Complete the claim form FULLY and return it to the administrator in accordance with their instructions, and in any event within 30 days of notifying the claim together with any requested supporting documentation including:
  • Police Crime Reference Number (if applicable)
  • Any other requested documentation.
  • Proof of violent and forcible entry (if applicable)
The administrator will assess your claim, and as long as your claim is valid, will authorise the repair or replacement of the gadget as appropriate.

To make a complaint

Contact the Global Response Customer Care Manager (Monday - Friday, 9am - 5:00pm)

Phone: 0203 137 6526
E-mail: claims-complaints@coverforyou.co.uk
Mail: CoverForYou Claims Complaints Team, Global Response Ltd, Regus House, Falcon Drive, Cardiff, CF10 4RU

Medical and Other Emergencies

The Medical Emergency Assistance Company, Global Response, will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year. The contact details are as follows:

Phone: +44 (0) 203 137 6651
E-mail: assistance@coverforyou.co.uk

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

  • Your name and address;
  • Your contact phone number abroad;
  • Your policy number shown on your policy schedule; and
  • The name, address and contact phone number of your GP.
Show Further Details

This is not a private medical insurance. If you go into hospital abroad and you are likely to be kept as an inpatient for more than 24 hours or if your outpatient treatment is likely to cost more than £500, someone must contact the Medical Emergency Assistance Company for you as soon as reasonably possible.

If they do not, we may not provide cover or we may reduce the amount we pay for your inpatient or outpatient treatment. If you have to return to the United Kingdom under section C (Cutting your trip short) or section B1 (Medical and other expenses outside of the United Kingdom) the Medical Emergency Assistance Company must authorise this. If they do not, we may not provide cover or we may reduce the amount we pay for your return to the United Kingdom.

General Claims

You must register a claim under all other sections apart from M1, M2 or Z by contacting Global Response using the following details:

Phone: 0203 137 6526
E-mail: claims@coverforyou.co.uk
Mail: CoverForYou Claims Dept, Global Response Ltd, Regus House, Falcon Drive, Cardiff, CF10 4RU

Show Further Details

All claims must be notified as soon as it is reasonably practical after the event which causes you to submit a claim. Late notification of a claim may affect our acceptance of a claim or result in the amount we pay being reduced.

The Global Response Claims Department are open Monday to Friday between 9am and 5pm. A claim form will be sent to you as soon as you tell them about your claim.

Claims under Section M1 (Scheduled airline failure) or M2 (End supplier failure)

You must register a claim under sections M1 and M2 by contacting IPP using the following details:

Phone: 0208 776 3752
E-mail: info@ipplondon.co.uk
Mail: IPP Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent, BR4 0PR

Show Further Details

Any occurrence which may give rise to a claim under this section should be advised as soon as reasonably practicable and in any event within 14 days to the address above. A claim form may be downloaded from www.ipplondon.co.uk

IPP will only accept claims submitted up to six months after the failure. Any claims submitted after the six month period will not be processed.

Claims under Section Z (Gadget Cover)

You must register a claim under section Z by contacting Citymain Administrators using the following details:

Phone: 0333 999 7924
Mail: Citymain Administrators Ltd, Enterprise House, Isambard Brunel Road, Portsmouth, PO1 2RX

Show Further Details

Contact the administrator on 0333 999 7924 (local rate call) within 2 working days of discovering the incident (or in the event of an incident occurring outside of the United Kingdom, within 2 working days of returning to the United Kingdom). You will be sent a claim form.

Complete the claim form FULLY and return it to the administrator in accordance with their instructions, and in any event within 30 days of notifying the claim together with any requested supporting documentation including:
  • Police Crime Reference Number (if applicable)
  • Any other requested documentation.
  • Proof of violent and forcible entry (if applicable)
The administrator will assess your claim, and as long as your claim is valid, will authorise the repair or replacement of the gadget as appropriate.

To make a complaint

Contact the Global Response Customer Care Manager (Monday - Friday, 9am - 5:00pm)

Phone: 0203 137 6526
E-mail: claims-complaints@coverforyou.co.uk
Mail: CoverForYou Claims Complaints Team, Global Response Ltd, Regus House, Falcon Drive, Cardiff, CF10 4RU

Medical and Other Emergencies

The Medical Emergency Assistance Company, Travel Guard, will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year. The contact details are as follows:

Phone: +44 (0) 1273 400 610
Fax: +44 (0) 1273 376 935
E-mail: uk.assistance@travelguard.com

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

  • Your name and address;
  • Your contact phone number abroad;
  • Your policy number shown on your policy schedule; and
  • The name, address and contact phone number of your GP.
Show Further Details

This is not a private medical insurance. If you go into hospital abroad and you are likely to be kept as an inpatient for more than 24 hours or if your outpatient treatment is likely to cost more than £500, someone must contact the Medical Emergency Assistance Company for you as soon as reasonably possible.

If they do not, we may not provide cover or we may reduce the amount we pay for your inpatient or outpatient treatment. If you have to return to the United Kingdom under section C (Cutting your trip short) or section B1 (Medical and other expenses outside of the United Kingdom) the Medical Emergency Assistance Company must authorise this. If they do not, we may not provide cover or we may reduce the amount we pay for your return to the United Kingdom.

General Claims

You must register a claim under all other sections apart from M1 and M2 by contacting Travel Guard using the following details:

Phone: 0845 603 9892
Fax: 01273 376 935
E-mail: uk.claims@travelguard.com
Mail: Travel Guard Claims Department, PO Box 60108, London SW20 8US

Show Further Details

All claims must be notified as soon as it is reasonably practical after the event which causes you to submit a claim. Late notification of a claim may affect our acceptance of a claim or result in the amount we pay being reduced.

The Travel Guard Claims Department are open Monday to Friday between 9am and 5pm. A claim form will be sent to you as soon as you tell them about your claim.

Claims under Section M1 or M2

You must register a claim under sections M1 and M2 by contacting IPP using the following details:

Phone: 0208 776 3752
E-mail: info@ipplondon.co.uk
Mail: IPP Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent, BR4 0PR

Show Further Details

Any occurrence which may give rise to a claim under this section should be advised as soon as reasonably practicable and in any event within 14 days to the address above. A claim form may be downloaded from www.ipplondon.co.uk

IPP will only accept claims submitted up to six months after the failure. Any claims submitted after the six month period will not be processed.

To make a complaint

Contact the Travel Guard Customer Care Manager (Monday - Friday, 9am - 5:00pm)

Phone: 0845 603 9892
E-mail: uk.claims@travelguard.com
Mail: Please see page 9 of your policy wording