Click here to view common scenarios to help you understand how your policy covers Coronavirus*
Any policy sold by CoverForYou includes cover for any medical claim due to Coronavirus* while travelling so long as you are travelling to an area where no FCDO or other regulatory authority advice against travel exists. We include cover for cancellation due to you falling ill with Coronavirus* and being unable to travel or being required to self isolate, subject to medical certification or an official test result. We additionally include cover for curtailment due to the death of a close relative due to Coronavirus*
Any new** policy will not cover any cancellation due to government restriction on travel due to Coronavirus* or any future pandemic (for example the FCDO or other regulatory authority advising against all travel or all but essential travel to your destination or your flights being cancelled).
Your policy will be valid for travel to the countries shown on your certificate of insurance so long as you are travelling to an area where no Foreign, Commonwealth and Development Office (FCDO) or other regulatory authority advice against travel exists.
For the full limits of cover for your chosen policy please refer to your schedule of cover. Terms and Conditions apply.
* Coronavirus (COVID-19), severe acute respiratory syndrome coronavirus (SARS-COV-2) or other Pandemic Illness.
** If your policy was purchased and trip booked prior to the 13th March 2020 this restriction does not apply. Additionally if you have renewed an Annual Multi-Trip policy without a break in cover then this restriction will not apply to any trip originally booked prior to the 13th March.
This page will provide you with information on emergency assistance, making a claim and claim complaints.
This information is valid for policies sold on or after 10th March 2017. If your policy was purchased before this date, please click here
The Medical Emergency Assistance Company, CEGA Assistance, will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.
Phone: +44 (0)1473 351 755
Scheme Code: A01301
Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:
You must register a claim under all other sections apart from Gadget Cover or Scheduled Airline Failure/End Supplier Failure by contacting CEGA Travel Claims using the following details.
Online: You can make a claim online by accessing your Customer Zone from your welcome e-mail
Phone: +44 (0)1473 921 258
Mail: CEGA Travel Claims, PO BOX 127, Chichester, West Sussex, PO18 8WQ
Scheme Code: A01301
For all claims (including theft, loss and malicious damage) please contact:
Phone: 0330 880 1756
Mail: Taurus Insurance Services Limited, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar
Show Further Details
Please contact IPP Claims using the following details:
Phone: 0345 266 1872
Web: www.ipplondon.co.uk/claims.asp (a claim form may be downloaded from this site)
Mail: IPP Claims at Cunningham Lindsey, Oakleigh House, 14-15 Park Place, Cardiff CE10 3DQ