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Travel Insurance Claims

Medical and Other Emergencies

CEGA Assistance

The Medical Emergency Assistance Company, CEGA Assistance, will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.

Telephone: +44 (0)1473 351 755
Scheme Code: A01301

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

  • Your name and address;
  • Your contact phone number abroad;
  • Your policy number shown on your policy schedule; and
  • The name, address and contact phone number of your GP.

General Claims

CEGA Travel Claims

You must register a claim under all other sections apart from Gadget Cover or Scheduled Airline Failure/End Supplier Failure by contacting CEGA Travel Claims using the following details

Online: You can make a claim online by accessing your Customer Zone from your welcome e-mail
Telephone: +44 (0)1473 921 258 (9am-5pm Mon-Fri)
Mail: CEGA Travel Claims, PO BOX 127, Chichester, West Sussex, PO18 8WQ
Scheme Code: A01301

Gadget Cover Claims

Taurus Insurance Services Ltd

For all claims (including theft, loss and malicious damage) please contact:

Telephone: 0330 880 1756
Mail: Taurus Insurance Services Limited, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar

Scheduled Airline Failure or End Supplier Failure Claims

IPP Claims

For all claims please contact:

Telephone: 0345 266 1872
Mail: IPP Claims, Cunningham Lindsey, Oakleigh House, 14-15 Park Place, Cardiff CE10 3DQ