Please see below our most frequently asked questions regarding cover under our policies, please click the question below to be taken directly to the relevant information, or view all FAQs below.
Am I covered to cancel my trip if the outbound flight is cancelled?
Am I covered if my flight is delayed?
I am abroad and my return flight has been delayed to a later date so I return after my policy expires, what do I do?
What will I need to do if I test positive?
Am I covered for the cost of COVID testing?
Am I covered for a Cruise (including a UK 'Cruise to nowhere' or 'Coastal Cruise')?
I need written confirmation my policy covers COVID
I need written confirmation my policy covers personal liability while skiing
I am unable to travel due to a lockdown, what are my options?
I had to change my travel dates, can I move my insurance?
Can I postpone/extend my Annual Multi-Trip policy?
I am no longer planning to travel, can I cancel my policy?
Am I entitled to make a claim if my Airline, Hotel or other travel provider goes into administration?
How is my Insurance Premium Calculated?
Can I travel against Foreign, Commonwealth & Development Office (FCDO) travel advice?
I would like to make a complaint about a delay in processing my claim
Reciprocal Health Agreements
What is a GHIC and how do I get one?
Other Reciprocal Health Agreements
Major Incident Advice
For certain incidents we issue a Major Incident Advice document, you can download the latest below:
If you need access to an older Advice please click here
If you can't find the answer to your question in our FAQs please contact us and our team will assist you further.